mn999 Terms and Conditions

The following terms used in these Terms and Conditions have the meanings set out below:

• Platform: The mn999 website, mobile version and all associated digital services.
• Account: A personal gaming account registered in the user's name.
• Wallet: The digital fund storage system linked to the user's account.
• Bonus: Promotional funds or benefits granted to the user by the Company.
• Betting: The process of placing a wager on any game or sports event.
• Wagering Requirement: The condition requiring a specified amount to be wagered before bonus funds become withdrawable.
• KYC: Know Your Customer — the identity verification process.
• BST: Bangladesh Standard Time (UTC+6).

To use the mn999 platform, users must meet the following eligibility requirements:

• The user must be at least 21 (twenty-one) years of age. No one under the age of 21 may use this platform.
• Users must register using their correct identity and accurate information.
• Each individual may operate only one account. If a single person holds multiple accounts, the Company reserves the right to close all such accounts and confiscate all funds.
• It is entirely the user's own responsibility to ensure that online gaming is legally permitted in the country where they are located.
• Employees of the Company, partners and members of their immediate families may not create accounts on this platform.

Sole Ownership of Account

Each account belongs entirely to one individual. Allowing another person to use the account, or selling or transferring the account, is strictly prohibited. If this condition is breached, the account will be closed immediately and all funds will be confiscated.

At the time of registration, users must provide accurate, complete and up-to-date information. Providing false information will be treated as a serious violation.

KYC Verification Process

The Company reserves the right to verify a user's identity at any time. The following documents may be requested for verification:

• National ID card (NID) or a copy of passport
• A recent utility bill or bank statement (for address verification)
• Proof of ownership of the payment method (for example, a screenshot of a bKash / Nagad account)

Withdrawals may be placed on hold until KYC verification is complete. Once the verification process is finished, the account is generally fully activated within 1 business day.

Account Security

Users must keep their login credentials (username and password) completely confidential. It is entirely the user's responsibility to ensure the security of their account. If unauthorised access is suspected, contact the support team immediately.

Deposits

The minimum deposit amount on mn999 is ৳200 (two hundred taka). Accepted deposit methods are:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

All deposits are processed securely via SSL encryption. Deposits are generally credited to the account instantly. If there is a delay due to a technical issue, please contact the support team.

Withdrawals

The minimum withdrawal amount is ৳500 (five hundred taka). Approved withdrawals are generally processed within 1 hour. The following conditions apply to withdrawals:

• Withdrawals can only be made via the same method used for the deposit.
• KYC verification must be completed.
• Withdrawals may be held if any active bonus wagering requirement has not been met.
• If there are suspicions of fraudulent activity, withdrawals may be suspended until the investigation is concluded.

The Company may take additional time to review a withdrawal request for additional security checks. This decision is entirely at the Company's discretion.

Welcome Bonus

New users are eligible to receive a 150% bonus on their first deposit, up to ৳20,000. A 15x wagering requirement applies to this bonus.

General Bonus Terms

• Each bonus offer has a specific wagering requirement that must be fulfilled before bonus funds become withdrawable.
• A bonus may be claimed only once and cannot be shared with others.
• A bonus is generally valid for 30 days. Any unused bonus will be forfeited once it expires.
• Certain games may be restricted when playing with bonus funds — please read the detailed terms of each offer.
• If fraud is suspected, the Company reserves the right to cancel the bonus and suspend the account.
• The Company reserves the right to modify, suspend or cancel any bonus offer at any time.

VIP Program

The mn999 VIP program has 5 tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier provides various benefits including weekly cashback. Tiers are upgraded based on the user's gaming activity.

The outcome of all games on mn999 is determined by a Random Number Generator (RNG) or a live dealer, and is completely fair.

General Gaming Terms

• Once a round has started, bets cannot be changed or cancelled.
• If a game is interrupted mid-way due to a technical fault, the Company will investigate and make a decision. This decision is final.
• Any winnings obtained by exploiting software bugs or errors will be considered void.
• Game provider rules apply — the individual rules of all providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming and NetEnt apply alongside these Terms.

Sports Betting

For betting on cricket (BPL, IPL, T20, ICC), football (FIFA World Cup, Premier League), kabaddi and other sports events, the official event result applies. If a match is abandoned or postponed, bets will be managed in accordance with the relevant betting rules.

The following activities are strictly prohibited and may result in account closure:

• Money Laundering: Any attempt to legitimise unlawful funds.
• Fraud: Creating an account with false information, identity theft or using another person's account.
• Multiple Accounts: Operating more than one account in the same person's name or from the same device or IP address.
• Bonus Abuse: Exploiting weaknesses in the bonus system or attempting to claim the same bonus repeatedly.
• Hacking and Cyber Attacks: Any attempt to breach the platform's security systems.
• Automation: Playing games using bots, scripts or automated software.
• Collusion: Coordinating between multiple accounts to gain an unfair advantage.
• Threats and Harassment: Abusive behaviour towards Company employees or other users.

If any of the above violations are proven, the Company may immediately close the account, confiscate funds and take legal action if necessary.

Closure by the Company

The Company may suspend or permanently close an account without prior notice in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Providing false information at the time of registration.
• Failure to complete KYC verification.
• Suspicious or unlawful activity.
• Extended inactivity (more than 18 months).

Closure by the User

Users may request account closure at any time through the support team. Before closure, all bonuses will be forfeited and only the net withdrawable funds will be returned.

Inactive Accounts

An account with no activity for 12 consecutive months will be marked as inactive. A maintenance fee of ৳100 per month or 10% of the remaining balance (whichever is lower) may apply to inactive accounts. Users may reactivate their account at any time by logging in.

The mn999 platform is provided on an "as is" basis. The Company accepts no liability in the following cases:

• Loss caused by unauthorised third-party access to a user's account.
• A gaming session being disrupted due to internet disconnection or a problem with the user's device.
• Delays or failures by third-party payment providers.
• Unexpected technical problems, server outages or force majeure.
• Financial losses from a user's gaming — this risk lies entirely with the user.

In any circumstance, the Company's total liability shall not exceed the actual funds held in the user's account.

The collection, storage and use of users' personal data is governed by our Privacy Policy. By using the Platform, you also accept the terms of the Privacy Policy.

mn999 does not sell user data to third parties. However, it may be necessary to share information to meet legal obligations, prevent fraud or comply with requests from authorities.

All financial transactions are secured via SSL encryption. Sensitive payment-related information is not stored on the Company's servers.

mn999 is firmly committed to responsible gaming. Gaming is for entertainment — not as a means of resolving financial problems.

• 21+ Age Limit: Only those aged 21 or above may use this platform.
• Limit Setting: Users can set their daily, weekly, or monthly deposit and betting limits.
• Self-Exclusion: If needed, users can request to suspend their account for a specific period or permanently.
• Help & Support: If you have a problem with gaming addiction, please seek professional help.

For more details about responsible gaming, visit our Responsible Gaming page.

Dispute Resolution Process

If you have any dispute or complaint, please contact our support team first. The support team provides assistance in Bengali via live chat 24/7. Most disputes can be resolved through direct communication.

Steps to Submit a Complaint

• Step 1: Notify the support team via live chat.
• Step 2: If unresolved, write to [email protected] with full details.
• Step 3: Submit a written complaint for formal review.

The company's final decision on matters related to gaming transactions shall be considered final and binding. In disputes regarding game results, the company's server logs will be treated as conclusive evidence.

Final Provisions

If any provision of these terms is found to be legally unenforceable, the remaining provisions will remain fully in effect. The Bengali version of these terms is authoritative. The company reserves the right to amend these terms, and any amendments will take effect from the date of publication.